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Terms and Conditions
RULES FOR THE PURCHASE AND RETURN OF GOODS
1. General Provisions
These purchase and sale rules (Rules) define mutual rights, obligations and liability of the person shopping at www.valiai.com (hereinafter, the Buyer) and Valiai UAB (hereinafter, the Seller). By purchasing the goods, the Buyer agrees to be bound by these Rules.
2. Concluding the Purchase and Sale Agreement
2.1. The Purchase and Sale Agreement between the Buyer and the Seller is deemed to have been concluded from the moment when the Buyer adds goods to the shopping cart, specifies the delivery address, chooses the payment option, confirms to have read these Rules and clicks on the “Order” button. The Purchase and Sale Agreement shall remain in force until the obligations under this agreement have been fully discharged.
3. Rights of the Buyer
3.1. The Buyer shall have the right to buy goods in the online store in accordance with these Rules and the applicable legislation of the Republic of Lithuania.
3.2. The Buyer (consumer) shall have the right to withdraw from the Purchase and Sale Agreement of goods concluded with the Seller in the online store by giving a notice of 14 working days after the date of delivery of the goods. The Buyer shall have the right to withdraw from the Purchase and Sale Agreement of goods only if the goods are of good quality, have not been damaged and have not been substantially altered in appearance.
4. Rights of the Seller
4.1. If the Buyer attempts to interfere with the operation or stable functioning of the online store or breaches his/her obligations, the Seller may, without prior notice, restrict, suspend the Buyer’s access to the online store, and shall not be held liable for any damages incurred by the Buyer.
4.2. The Seller shall have the right to temporarily or indefinitely discontinue the operation of the online store without prior notice and shall not be liable for any losses incurred by the Buyer in connection therewith.
4.3. The Seller shall have the right to unilaterally change these Rules. The changes shall take effect from the moment of publication and shall apply to all transactions concluded after the publication.
5. Obligations of the Buyer
5.1. The Buyer is obliged to pay the price of the goods and their delivery and make other payments (if there are any specified at the time of conclusion of the Agreement) and to accept the goods ordered. The Buyer shall pay for the goods using his/her online bank account to which he/she shall be redirected from the online store (if the Seller and the Buyer’s bank have the appropriate agreement in place), or by making the payment from any other bank to the specified account of the Seller.
5.2. Should the details provided in the Buyer’s registration form change, the Buyer is obliged to update them immediately.
5.3. The Buyer is obliged to confirm the payment order in his/her online bank account to which he/she shall be redirected from the online store, or to make the payment from any other bank not later than within 24 hours after clicking the “Order” button. In the event of failure to confirm the payment order within this time limit, the Seller shall have the right to hold that the Buyer withdrew from the Purchase and Sale Agreement. The goods selected by the Buyer shall be reserved and the Seller shall proceed with performing the Purchase and Sale Agreement only after receiving a notice from the Buyer’s bank or from the Buyer that the payment for the goods has been made.
6. Obligations of the Seller
6.1. The Seller undertakes to make it possible for the Buyer to properly use the services offered in the online store. The Seller makes no warranty that the operation of the online store shall be uninterrupted or that the transmission of data shall be error-free. The Seller shall not be liable for any losses incurred by the Buyer in connection with malfunctions of the online store and/or data transmission errors.
6.2. If, due to valid reasons, the goods cannot be delivered to the Buyer, the Seller undertakes to offer to the Buyer analogous goods; should the Buyer refuse to accept such analogous goods, the Seller shall refund the money paid by the Buyer within 10 working days. In such event, the Seller shall be released from liability for the failure to deliver the goods.
7. Delivery of Goods
7.1. Goods shall be delivered by a transport/courier company to the address specified by the Buyer.
7.2. Goods are usually delivered within 2–3 working days of receipt of payment for the goods.
7.3. Having concluded the Purchase and Sale Agreement, the Buyer shall check his/her email inbox specified in the order form on a daily basis until he/she receives notification of delivery.
7.4. At the time of delivery, the Buyer or, as the case may be, the Buyer’s representative, together with a representative of the transport company, shall inspect the condition of the packaging of the parcel, the quantity, quality and range of goods.
7.4.1. If damages to the packaging of the parcel are found, the Buyer or, as the case may be, the Buyer’s representative is required to make the appropriate entry in the device or printed delivery confirmation presented by the transport company’s representative.
7.4.2. In the event of any discrepancy(ies) in the quantity and/or quality and/or range of the goods, the Buyer or, as the case may be, the Buyer’s representative shall be obliged not to accept the parcel. In such event, the Buyer and the transport company’s representative shall draw up a free-form statement and specify the discrepancies found.
7.4.3. Once the Buyer or, as the case may be, the Buyer’s representative has accepted the parcel and signed on the device or printed delivery confirmation presented by the transport company’s representative without making any remarks, it shall be deemed that the goods were delivered in undamaged packaging, the quantity, quality and range of the goods are in accordance with the terms of the Purchase and Sale Agreement, and the additional services specified in the device or printed delivery confirmation have been duly provided.
7.5. Once the goods have been delivered to the address specified by the Buyer, the goods shall be deemed to have been handed over to the Buyer regardless of whether the goods were accepted by the Buyer or any other person accepting the goods at the specified address. If the goods are not delivered on the scheduled delivery date, the Buyer shall inform the Seller immediately, but not later than the day after the scheduled delivery date. Otherwise, the Buyer shall lose the right to make claims against the Seller regarding non-delivery or late delivery of the goods.
8. Returning Goods
8.1. Should the Buyer change his/her mind, goods can be returned to the Seller without indicating the reasons thereof. The Seller shall have the right to refuse to accept goods of satisfactory quality in the categories listed in paragraph 17 of the Retail Regulations.
8.2. If you wish to return an item, you are required to inform us of your decision to withdraw from the Agreement in writing, in a clear and unambiguous statement setting out your decision to withdraw from the Agreement. The withdrawal form or the statement setting out your decision to withdraw from the Agreement must be delivered to us by mail to Valiai UAB, Tauragnų g. 11, Alių k., LT-28121 Utenos r., or by email to firstname.lastname@example.org.
8.3. Goods can be returned within 14 days from the day you received them. If the last day of the returns period is non-working day, the returns period shall be extended until the next working day.
8.4. The costs of returning the goods shall be borne by the Buyer.
8.5. Refund for the goods shall be made to the Buyer within 14 days of the statement of cancellation. The refund period may be extended if the goods to be returned or a proof of dispatch of the goods is not received. Delivery charges paid by the Buyer at the time of purchase shall also be refunded. Additional delivery charges (for non-standard, express delivery) are non-refundable and shall be deducted from the refund amount.
8.6. Goods must be returned in the original packaging of the item and the parcel, together with the product documents. Goods shall be returned to the address specified by the Seller. Before returning the goods, the Buyer must contact the Seller at email@example.com. The Buyer is responsible for the proper assembly and packaging of the returned goods. Fragile items must be packed in such a way that they can be transported safely.
8.8. Goods shall not be taken back if they have been used and/or damaged and/or have lost their merchantable appearance (changes to the appearance of the goods or their packaging that were necessary to inspect the goods are not considered to be a substantial change to the appearance of the goods).
8.9. In all cases of returns, the Buyer must first contact Valiai UAB using the contact details thereof and proceed with the return via the Lithuanian Post offices only after receiving information from the company’s employee.
9. General Liability
9.1. The Buyer is responsible for the accuracy of the data provided in the registration form. The Buyer accepts responsibility for the consequences of incorrect or inaccurate data in the registration form.
9.2. Pursuant to Article 8(3) of the Law on Electronic Signature of the Republic of Lithuania, the Buyer and the Seller agree that the authentication of the Buyer’s actions in the online store with the login details (identification code) shall have the legal effect of an electronic signature provided for in Article 8(1) of the Law on Electronic Signature (i.e., the same legal effect as a signature on a written document, and shall be admissible as evidence in court). All actions carried out using the Buyer’s identification code shall be deemed to have been carried out by the Buyer and the Buyer shall bear all responsibility for the consequences of such actions.
9.3. The Seller shall not be liable for the fact that the colour, shape or other parameters of the goods depicted in the online store do not correspond to the actual size, shape and colour of the goods, due to the properties of the hardware used by the Buyer.
10. Final Provisions
10.1. The Buyer and the Seller agree that all information provided on the website of the Seller’s online store (including but not limited to these Rules, information about the Seller, the goods and services offered and their properties, the procedure for exercising the Buyer’s right of withdrawal from the Purchase and Sale Agreement) shall be deemed to have been presented to the Buyer in writing.
10.2. All disagreements arising out of or in connection with the Purchase and Sale Agreement concluded between the Buyer and the Seller shall be settled by negotiation. In the event of failure to reach an agreement, the dispute shall be resolved in accordance with the procedure laid down by the legislation of the Republic of Lithuania.